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My ILO login doesn't work

If the ILO login you received from us does not work (ie. "Unauthorized Access" error), please open a ticket with Dedicated Server Support.

We reprovision ILO before your service is delivered and sometimes the settings do not stick. A quick ticket and we'll reprovision again and verify the details.

ILO Won't Open In My Browser

Due to recent updates in certain browsers, such as Chrome, sometimes ILO won't load due to a certificate error. We recommend using Firefox for accessing ILO. Chrome will not work with the Remote Console as it no longer supports Java applets.

On loading you will be presented with an SSL warning, just hit the 'Add Exception' button and 'Confirm Security Exception' on the next screen.

How do I access the KVM?

In ILO select the 'Remote Console' tab, in ILO2 you'll be presented with 4 options. Click on the third link 'Remote Console' to load the Java-based KVM - this is the most functional & interactive KVM.

My ILO KVM Isn't Loading

There are sometimes a few tweaks you need to make to get the ILO Java-based KVM running on modern computers running newer versions of Java.

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If the KVM window loads but the page is blank, highlight the URL bar and hit enter to reload. It can sometimes take 1-2 reloads for the KVM to load the first time.

 If the KVM area is black or shows 'No Video' text, click in the KVM area (black background) and hit a couple keys Escape on your keyboard. Hitting enter once or twice should present you with your OS login screen.

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